SHIPPING

JÂNJEWELZ offers worldwide shipping on all orders, all items will be shipped out from The Netherlands. Please see below our shipping rates, delivery times and more about our worldwide delivery service. All orders will be shipped in cute packaging including a JÂNJEWELZ jewellery bag.

 * Please be aware of the risk of losing your order when choosing the option without track & trace, note that we are never responsible for lost packages.

FREE LOCAL PICK UP 

We offer the option to pick up your order for free. Your order will usually be ready for pick up within 24 hours. Pick up address: 

Wemona Beauty Salon
Nieuwezijds Voorburgwal 156B
1012 SJ Amsterdam 
The Netherlands

ADDITIONAL COSTS 

International customers (non-EU) are responsible for import taxes and additional fees due to customs clearance after the order has been shipped out. JÂNJEWELZ is not responsible for these costs in any way.

CANCELING

CAN I CHANGE OR CANCEL MY ORDER?

You can change or cancel your order within 4 hours of placing your order. 
Please send us your cancellation or change request within 4 hours of ordering.

Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order. 

OOPS, I ENTERED THE WRONG ADDRESS. WHAT DO I DO?

If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.

If you have entered the wrong information please ensure you contact us within 4 hours if you wish to change it.

SHIPPING QUESTIONS?

If you have any other questions about shipping, delivery or something else, don't hesitate to contact our customer care by e-mail at customercare@janjewelz.com.